Returns & Exchanges

We want you to be fully satisfied with your official Billie Eilish merchandise. If you are not happy with your purchase, you may return or exchange unworn and unwashed items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process.

2

Print Your Label

Select the items you wish to return and print the prepaid shipping label provided via email.

3

Pack Your Items

Place the items in their original packaging, attach the return label securely, and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing