Frequently Asked Questions

Everything you need to know about your Billie Eilish official store order.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's journey.

What is your return policy for apparel?

We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that certain limited-edition drops may be final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties.

Are the materials used in the collection sustainable?

Many of our products are made from organic cotton or recycled polyester as part of our commitment to sustainability. Please check the specific product description for detailed material information.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order is in fulfillment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.